Customer Service Representative at FD Naturales

Job Description

The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction. 

Responsibilities

Process orders from the website accurately, speedily, and efficiently. 

Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.

Maintain records of customer interactions, transactions, and complaints 

Assist customers with product and service selection based on their needs. 

Identify opportunities to upsell or cross-sell products and services to meet customer needs. 

Coordinate logistics by liasing with 3rd party logistics and tracking orders

Education + Experience

Must live within Anthony, Maryland, or its environs.

Must be able to use spreadsheets & other MS Office applications well

Must be numeric, able to calculate numbers & keep tidy records

Must be able to handle daily reporting

Must have high learning quotient

Must be available for immediate employment

Must be a graduate

Excellent communication and interpersonal skills.

Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)

Strong problem-solving and conflict resolution abilities

Ability to multitask and to work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)

Must be able to follow instructions, work with excellence & open to correction.  

Attention to detail and a customer-first mindset

Ability to upsell & cross-sell

Ability to generate leads

Must be fast at typing

Other Benifits

Nil

How to Apply

• Record a 1-minute screen share showing us how you would find product information on our website (www.fdnaturales.com) to answer a client who asked about a product you’re not familiar with
• Open MS Excel or Google Sheets and show us how you would create a basic customer complaint log (Name, Date, Complaint, Status). Record a screen share & show the final table on video.
• Make a 2-minute (max) video of yourself explaining how you would up-sell these 2 products to a prospective client.
• Product A: helps general breast health for those without any breast health concerns.
• Product B: helps general breast health, but is particularly helpful for those with breast health concerns.
• Make a 2-minute (max) video explaining how you meet the MUST-HAVEs of the job opening.

Upload the videos to a Google Drive folder & share the link to the folder to vacancies@fdnaturales.com