Customer Service Representatives at Careers Verified Ltd

Job Description

We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, resolving complaints efficiently, collections, recovery and ensuring a high level of customer satisfaction.

Responsibilities

Handle inbound and outbound calls, emails, and chats to assist customers.

Provide accurate information about products, services, and policies.

Resolve customer complaints in a professional and timely manner.

Escalate complex issues to the appropriate department when necessary.

Maintain records of customer interactions and transactions using CRM software.

Follow up with customers to ensure their issues are fully resolved.

Collaborate with team members to improve customer experience and satisfaction.

Meet individual and team performance targets (e.g., response time, resolution rates).

Provide feedback to management on recurring customer issues or service gaps.

Education + Experience

• Education: Minimum of OND/HND/Bachelor’s degree in any field.
• Experience: 1–2 years of experience in a customer service role (preferred).
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in MS Office and familiarity with CRM systems.
• A customer-centric attitude with a passion for helping people.
• Negotiate repayment plans and ensure timely recovery of outstanding balances.
• Maintain accurate and updated records of customer interactions, agreements, and payment status.
• Educate customers on payment options and consequences of default.
• Provide excellent customer service to maintain goodwill while achieving recovery targets.

Other Benifits

Nil

How to Apply

Interested and qualified applicants should visit the application site HERE>> LINK