PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Palmpay is looking for a customer service representative to join our team in our Abuja Office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities:
Retrieval of POS terminals for walk-in agents
Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies
Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations
Maintain accurate records of coin transactions and reconcile discrepancies as needed
Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services
Provide technical assistance and guidance to agents to optimize their use of POS terminals
Generate reports on repair activities, coin transactions, and agent support services as required
Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction
Other assigned related duties by the Line Manager.
Nil
Interested and qualified candidates should:
“Its been awesome using this platform. I secured my current job from this platform. Easy to navigate with very recent jobs”
— Teni
“I am yet to see a website that pays users to search for employment. Even after getting a job, I still come here daily to earn extra money. Super cool I must be honest.”
— Chris