Customer Service Representative at Palmplay

Job Description

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Responsibilities

Palmpay is looking for a customer service representative to join our team in our Abuja Office.

This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Education + Experience

The Contractor shall work as an Agent Support Officer to carry out the following responsibilities:




Retrieval of POS terminals for walk-in agents

Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies

Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations

Maintain accurate records of coin transactions and reconcile discrepancies as needed

Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services

Provide technical assistance and guidance to agents to optimize their use of POS terminals

Generate reports on repair activities, coin transactions, and agent support services as required

Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction

Other assigned related duties by the Line Manager.

Other Benifits

Nil

How to Apply

Interested and qualified candidates should:

Click here to apply online